Service Desk Analyst (On-site)

We are looking for a strategy-obsessed, problem-solving, and detail-loving Service Desk Analyst to be a part of our IT team

If you want to be part of a company with a unique culture, a dynamic and diverse environment, and a place to grow with flexible working policies, then this opportunity is for you.

You will thrive at Zemoga if you have:

  • Minimum B1 conversational and written English level.
  • Be located in Bogota (on-site vacancy)
  • Experience in customer service and end-user support.
  • Experience in the use of incident management tools (attention, documentation, follow-up, resolution and closure).
  • Knowledge in SLA's and KPI's compliance.
  • Experience in remote and on-site support.
  • Clear knowledge in handling Mac OS and Windows systems, both hardware and software.
  • Knowledge of Gsuite (management and tools), handling of office tools.
  • Handling and knowledge of fixed assets inventory control tools.
  • Empathetic, proactive, self-taught, process-oriented, orderly and good team player.

Nice to have skills:

  • Knowledge of ITIL foundation
  • Knowledge of new technologies
  • Knowledge in process documentation schemes
  • Knowledge in Scrum
  • Knowledge in Jira Service Desk
  • Knowledge and management of Backblaze and MDM (JAMF)

Why Zemoga

Why work at Zemoga?

We work hard because we love what we do and who we do it with. If you’re ready to start building better, you’re in the right place.

We partner with great clients

We can be selective about which clients we work with. We want to make sure they’re great brands with interesting challenges. We want to know there’s a cultural fit that leads to productive and respectful collaboration.